Shipping Policy
Free Shipping Promotion
We are pleased to offer free shipping options to make your shopping experience better:
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Standard Delivery: Free shipping on orders over $200
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Global Delivery: Free shipping on orders over $350
Delivery Options
Standard Delivery
Door-to-door delivery service available for:
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United States
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Canada
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European Union
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United Kingdom
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Japan
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Southeast Asia
*Expected delivery time: 3-5 business days
**Regular shipping fee (for orders under $200): varies by destination
Global Delivery
Door-to-door delivery service available for:
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Mexico
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Brazil
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Peru
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Paraguay
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Middle East countries
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Russia
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Ukraine
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Puerto Rico
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Dominican Republic
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And other international destinations
*Expected delivery time: 5-7 business days
**Regular shipping fee (for orders under $350): varies by destination
General Shipping Information
Order Processing
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Orders are typically processed within 1-2 business days
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Processing may take additional days if phytosanitary certificate is missing
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Tracking number will be provided once your order ships
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Shipping days are Tuesday and Thursday only
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Business days are Monday through Friday, excluding holidays
Package Protection
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All plants are carefully packaged to ensure safe delivery
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Heat packs are not provided for cold weather shipping
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Instead, all plants are carefully wrapped with air-cap bubble wrap
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Professional packaging materials used to prevent damage
Shipping & Customs Information
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As we deal with live plants, customs inspection may cause delivery delays
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Some locations may have restrictions on certain plant species
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Additional documentation may be required for specific destinations
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Import duties and taxes are the responsibility of the recipient
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For duty-related inquiries, please contact your local customs authority or DHL directly
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For U.S. shipments, PGA (Partner Government Agency) fees may apply and are the customer's responsibility
Weather Conditions
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During winter season, we actively monitor weather conditions along shipping routes
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For the safety of your plants, we may postpone shipments during extreme weather conditions
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Our team will reschedule shipping dates at our discretion to ensure plant safety
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Please note that we cannot guarantee plant survival in extreme temperatures
Contact Us
For specific shipping questions or concerns, please contact our customer service team:
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Email: akkakkong@gmail.com
Policy Updates
This shipping policy was last updated on 2 Jan 2025. We reserve the right to modify these terms at any time. Any changes will be posted on this page.
